Tick the boxes if you agree:
⬜ Helping companies empower their manual workers with new technologies sounds amazing!
⬜ I love spending my day talking to customers and understanding their work and their needs.
⬜ Coming up with ideas and suggestions to proactively help customers comes naturally to me.
If you ticked these boxes, keep reading!
We are looking for a customer success professional to join our team and help us bring our startup to the next level!
You will create and nurture long-term relationships with customers and resolve any issues that arise to ensure customers are satisfied with us.
At how.fm, we are a small – and experienced – team of long-time colleagues and friends. We have made it our purpose to give everyone a fair chance to learn no matter their background. To achieve this we are on a mission to train 1 million deskless workers across the world in their own language. And that is just the beginning!
We have a modern office in Cologne, though we primarily work remotely and encourage all our team to work where it suits them. At least once a month we have workshops or events where we meet as a team in Cologne. So even if we don't have to commute every day, it is important that you are able to do so regularly.
For this position, we are looking for someone who can travel easily around Europe to visit customers.
Your mission would be to contribute to how.fm’s success by helping customers to roll out our product and to keep and grow customers by providing them with the highest level of care and attention.
Understand how.fm’s customers and build long-lasting relationships
Manage customer onboardings
Close new and expansion deals
YOU ARE A HOW.FM FIT
You are a how.fm fit and a fit for this role if you identify with the following:
If you want to know more about our team and how we work you can read the About section on our website.
If you like what you read and want to join us or want to apply and ask us more about the position, go ahead!
We are looking forward to hearing from you! :)